Troubleshooting :

1. Identify the model ION you have. Locate the IN-xxx number on the ION cord tag.  An ION with an IN-006 will have a 6” range.  An ION with an IN-010 will have a 10” range
    a. If you have an ION with a   6” range, measure up   6 Inches from the bracket mounting screw head on the Ion switch.
            This is the point at which the switch should turn on. 
    b. If you have an ION with a 10” range, measure up 10 Inches from the bracket mounting screw head on the Ion switch.
            This is the point at which the switch should turn on.

2. Verify your On level is appropriate for your sump pit.
    a. If the On level is at a workable point, continue to the next step.
    b. If the On level ends up at a point that’s too high for your pit, the switch will have to be replaced. 
           i. With a pump-mounted switch, the switch will have to be replaced.
          ii. With a pipe-mounted switch, lower the switch on the pipe, ensuring that the pump does not draw air before it shuts off.  If the switch is adjusted as low as it can go and the On level is still too high, the switch will have to be replaced.

3.  Test the pump by itself, without the switch
     a. Plug the pump directly into the wall outlet without the Ion switch. 
     b. If it doesn’t run, check for proper voltage at the outlet or plug the pump into an outlet on a different circuit.  If the pump still doesn’t run, it will have to be replaced. 
     c. If it runs, continue to the next step.

4.  Test the switch with the pump
     a. Plug the pump into the Ion switch and plug the Ion switch plug into the wall. 
     b. Push up on the sensing plate through the center hole on the underside of the switch. 
           Note that, being an electronic switch, you will not hear a clicking sound. 
     c. If the pump does not power on, the switch will have to be replaced.

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The Ion™ Digital Level Control switch replaces traditional, unreliable, mechanical float switches using solid-state sensing technology eliminating contact points and moving parts. It is rated for both effluent and sewage use with pumps using a piggy back plug system. It is also for use with all 120 vac pumps up to 15 amps and inverter rated for use with most back up systems. The Ion™ Digital Level Control switch features an auto power reset, no-touch design; requiring no maintenance or cleaning.