Terms of Use

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE OR PLACING AN ORDER BY TELEPHONE.  IT IS THE RESPONIBILITY OF THE CUSTOMER TO REVEIW AND UNDERSTAND THESE TERMS BEFORE USING OR PLACING AN ORDER WITH OUR COMPANY.  ALL PURCHASES AND POLICIES WILL BE SUBJECT TO YOUR REVIEW AND UNDERSTANDING OF THESE TERMS AND PLACING AN ORDER WITH OUR COMPANY CONFIRMS THAT YOU HAVE REVIEWED, UNDERSTAND AND ACCEPT THESE TERMS IN FULL.

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable laws.  All Website and Telephone Orders are subject to these terms.

I. COPYRIGHT NOTICE
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Alta Power Corp. The collective work includes works that are licensed to Alta Power Corp. Copyright 2007, Alta Power Corp ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Alta Power Corp or purchasing Alta Power Corp products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Alta Power Corp or to purchase Alta Power Corp products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Alta Power Corp. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

II. TRADEMARK NOTICE
All trademarks, service marks and trade names of Alta Power Corp used in the site are trademarks or registered trademarks of Alta Power Corp

III. RESTRICTION ON USE
No permission is granted for use the materials, information, text or graphics, and/or to hyperlink other Web Sites with this Web Site, or to use the materials on your Web Site in any way or for any reason without prior specific authorization from Alta Power Corp. Alta Power Corp reserves all rights not expressly granted herein.

IV. THIRD-PARTY LINKS
In an attempt to provide increased value to our visitors, Alta Power Corp may link to sites operated by third parties. However, even if the third party is affiliated with Alta Power Corp, Alta Power Corp has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Alta Power Corp. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Alta Power Corp seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

V. REGISTRATION Customer Accounts; Use of Site
Purchasing online requires you to first open a Personal User Account. Buyer's are responsible for maintaining the confidentiality of your Account information, including your password, and for all activity that occurs under your seller account. You agree to notify Alta Power Corp immediately of any unauthorized use of your account or password, or any other breach of security. Buyer's may be held liable for losses incurred by Alta Power Corp or any other user of the Site due to someone else using your password or customer account. Buyer's may not use anyone else's password or customer account at any time. Buyer's may not attempt to gain unauthorized access to the Site. Should Buyer's attempt to do so, assist others in making such attempts, or distributing instructions, software or tools for that purpose, then your customer account will be terminated. Buyer's agree to provide Alta Power Corp with accurate, current and complete information about yourself and your billing information as prompted by the registration process. Buyer's may update any Personal Account information at any time, designate a different credit card to be billed, or change the applicable expiration date on your currently designated credit card. Buyer's may not use any automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy, probe, test or monitor any portion of the Site or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site. Buyer's agree not to take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or any of the systems or networks comprising or connected to the Site.

Buyer's agree that Alta Power Corp may, in its sole discretion and without prior notice to Buyer, terminate Buyer's access to the Site and your Personal Account for any reason, including without limitation: (1) attempts to gain unauthorized access to the Site or assistance to others' attempting to do so, (2) overcoming software security features limiting use of or protecting any Content, (3) discontinuance or material modification of the Site or any service offered on or through the Site, (4) violations of this Terms of Use, (5) failure to pay for purchases, (6) suspected or actual copyright infringement, (7) unexpected operational difficulties, or (8) requests by law enforcement or other government agencies. Buyer's agree that Alta Power Corp will not be liable to you or to any third party for termination of Buyer's access to the Site.


VI. CONSENT TO COLLECT; Use and Disclosure of Personal Information
As more fully described in our Privacy Policy, (click here to view), Buyers are required to disclose certain Personally Identifiable Information to use our Site, register, and make purchases. As a condition of registering with our Site or making any purchases of any products and/or services or conduct any transactions, Buyers represent that you have first read our Privacy Policy and consent to the collection, use and disclosure of your Personally Identifiable Information and Non-Personally Identifiable Information as described in our Privacy Policy. Our Privacy Policy's terms and conditions will change from time to time, and as a condition of browsing the Site, using any features or making any purchase, you agree that you will first review our Privacy Policy prior to making any initial or subsequent purchases.

While Alta Power Corp takes reasonable steps to safeguard and to prevent unauthorized access to your personal information, we cannot be responsible for the acts of those who gain unauthorized access, and we make no warranty, express, implied, or otherwise, that we will prevent unauthorized access to your private information. IN NO EVENT SHALL Alta Power Corp OR ITS AFFILIATES BE LIABLE FOR ANY DAMAGES (WHETHER CONSEQUENTIAL, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR OTHERWISE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, A THIRD PARTY'S UNAUTHORIZED ACCESS TO YOUR PERSONAL INFORMATION, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, STRICT LIABILITY, TORT OR OTHER THEORIES OF LIABILITY, AND ALSO REGARDLESS OF WHETHER Alta Power Corp WAS GIVEN ACTUAL OR CONSTRUCTIVE NOTICE THAT DAMAGES WERE POSSIBLE.

VII. CONSENT TO COMMUNICATE VIA EMAIL

By establishing a Personal Account with us, and each time you make a purchase through our Site, you grant permission for Alta Power Corp to contact you at your e-mail address. To stop receiving our marketing emails, send an e-mail to us at crm@altapower.com or follow the opt-out procedures set forth in such marketing emails


VIII. SALES
All sales are expressly conditional on Buyer's agreement to the standard terms and conditions presented by Alta Power Corp. Any of the terms and provisions of Buyer's order which are inconsistent with or in addition to the terms and conditions hereof shall not be binding on Alta Power Corp and shall not be considered applicable to the sale or shipment of merchandise referred to herein. Unless Buyer shall notify Alta Power Corp in writing to the contrary as soon as practicable after Buyer's receipt hereof, acceptance of the terms and conditions hereof by Buyer shall be indicated, and, in the absence of such notification, the sale and shipment by Alta Power Corp of the merchandise covered hereby shall be conclusively deemed to be subject to the terms and conditions hereof.

IX. PRICING
Published prices are stated in $US dollars, are effective date of sale, and are subject to change or discontinuance without notice. Alta Power Corp reserves the right to correct typographical errors. Price comparisons may be indicated throughout the site to indicate the relative savings amounts for a purchase. "LIST PRICE" is the suggested retail price provided to us by our suppliers. We make no representation that a substantial number of these products have been sold or offered for sale at the list price. Actual retail prices in your area may be substantially different. Because we sell our merchandise over the internet on a national basis, it is not possible to know if our merchandise is sold at list price in any particular location or at any particular time. "YOU SAVE" reflects the difference between our price and the supplier provided list price shown on our sites. Because the list price may be different than the actual retail prices in your area, you may not actually realize a savings of this amount and may want to make an exact comparison for yourself by checking the prices of other internet or local retailers prior to making a purchase.


X. INCORRECT PRICING OR SERVICES
Alta Power Corp shall have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. Alta Power Corp shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Alta Power Corp shall immediately issue a credit to your credit card account in the amount of the charge.

XI. MODIFICATIONS; Pricing and Billing Terms
Alta Power Corp reserves the right, at any time to change its prices and billing methods for products and services sold, effective immediately upon posting on the site or by email delivery to you.

XII. METHODS OF PAYMENT, Credit Card Terms and Taxes
Accepted forms of payments: VISA, MasterCard, American Express, Discover, Money Orders or Western Union. We currently do not accept cash, personal checks or any other payment forms. For additional payment types not mentioned here, please contact customer service for payment method verification. Your credit card issuer agreement governs your use of your designated card, and you must refer to that agreement and not this Terms of Use to determine your rights and liabilities as a cardholder. BUYERS ARE RESPONSIBLE FOR PAYING ANY UNAUTHORIZED AMOUNTS BILLED TO YOUR CREDIT CARD BY A THIRD PARTY. You agree to pay all fees and charges incurred in connection with your purchases (including any applicable taxes) at the rates in effect when the charges were incurred. Unless you notify Alta Power Corp of any discrepancies within sixty (60) days after they first appear on your credit card statement, you agree that they will be deemed accepted by you for all purposes. If Alta Power does not receive payment from your credit card issuer or its agent, you agree to pay all amounts due upon demand by Alta Power Corp or its agents. You are responsible for paying any governmental taxes imposed on your purchases, including, but not limited to, sales, use or value-added taxes. Alta Power shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within New York and any other states or localities that it deems required.

XIII. TAXES
In addition to any price specified herein, Buyer shall pay the gross amount of any present or future sales, use, excise, value-added, or other similar tax applicable to the price, sale, or delivery of any product or services furnished hereunder or to their use by Seller of Buyer, or Buyer shall furnish Alta Power Corp with a tax exemption certificate acceptable to the taxing authorities.


International orders may be subject to additional costs, charges and fees such as Duties, Taxes, Customs Fees, Broker fees and other in country fees. International orders are considered any order shipped outside the continental USA. Duties, Taxes, Customs Fees, Broker Fees and other additional charges may be applied to international orders, by local, in-country, governing agencies, without prior approval or knowledge by Alta Power Corp. All cost and fees associated with these charges will be the sole responsibility of the customer. Duties, Taxes, Customs Fees and Broker Fees and other additional fees are not provide to Alta Power Corp prior to shipment and are not able to be determined or calculated prior to order shipment. Duties, Taxes Customs Fees, Broker Fees and other additional fees which are not invoiced by Alta Power Corp prior to order shipment, may be charged by local customs agencies, brokers or other government agencies upon delivery of an order to the customer, and will be the sole responsibility of the customer. Alta Power Corp will not be responsible for any Duties, Taxes, Customs Fees, Broker Fees or additional Charges assessed due to these in country requirements and payment will be required directly by the customer. Prior to placing an order with Alta Power Corp it is the responsibility of the customer to verify all Duties, Taxes, Customs Fees, Broker Fee and Other additional chargers that may be applied by local agencies. Order Placement with Alta Power Corp acknowledges that customers have read this policy and understand that additional charges may be apply in their country at the time of delivery and such charges will be the sole responsibility of the customer and will not be invoiced or paid by Alta Power Corp.

Delivery to Alaska & Hawaii are available via UPS non-guaranteed next day air and 2nd day air delivery services.  These services are not guaranteed delivery services, they are the only services available to these locations.

XIV. ORDER PROCESSING & SHIPMENT
Orders are typically processed within 24hrs of receipt of order by Alta Power Corp. All items currently in stock at our local warehouse and not on back-order will be processed same or next day. Cutoff for same day order processing or overnight shipping is 12PM Est. Items not shipping from our warehouse will shipped and processed as per our contracted distribution center processing requirements. Some seasonal and non-warehouse items may take 3-5 days to process for shipping. All ice shelters, ice and earth augers may require 24 -72 hrs to ship from time of order placement and up to 24hrs to process shipment for expedited delivery. UPS overnight, 2nd Day Air and 3rd Day Select may not ship for at least 24-36 hrs after order placement. For Example, orders placed on Wednesday or Wednesday Evening, for expedited delivery, will not leave the warehouse until Friday. 

Orders requested via Expedited Shipping service and shipped via Ground Service in error or due to the shipping courier service restrictions will be credited for the cost of the expedited service and re-billed for the Ground Service, or credited the difference between the billed Expedited Service Cost and Billable Ground Service Rate.  Failure to ship via the Expedited Service in error or due to shipping courier service restrictions does not qualify the order for free shpping or obsolve the order from being charged from shipping, unless the order meets the free shipping guidelines. 

Delivery to Alaska & Hawaii are available via UPS non-guaranteed next day air and 2nd day air delivery services.  These services are not guaranteed delivery services, they are the only services available to these locations.

On July 28th, 2013, USPS has updated their shipping terms and conditions.  As per the United States Postal Service, USPS delivery time-frames are estimates only.  USPS is a "non-guaranteed" delivery service, in regards to delivery time-frames.  For full disclosure regarding USPS Delivery time-frames, please visit https://www.usps.com/making-priority-mail-better.htm

All Wayne SEP4, SEP5, SEP6 and SEP8 Model Pumps are built to order.  Build time is approximately 2 business days.  All expedited shipping requests for these model pumps will be processed after the pumps is built.  Therefore, expedited shipping request for Wayne SEP4, SEP5, SEP6 and SEP8 model pumps will be processed 2-3 business days after your order is placed. 

All Wayne SEP4, SEP5, SEP6 and SEP8 Model Pumps are built to order.  Build time is approximately 2 business days.  All expedited shipping requests for these model pumps will be processed after the pumps is built.  Therefore, expedited shipping request for Wayne SEP4, SEP5, SEP6 and SEP8 model pumps will be processed 2-3 business days after your order is placed.

All Ebara Pumps are special order from the manufacture.   All Ebara orders are processed from 2-3 business days after your order is placed.  Delivery time after processing time may be from 7-14 business days, not including weekends.

Special orders are not returnable and non-refundable.  Cancellations of special orders in process will be subject to manufactures terms and conditions.  Some manufactures may not authorize return or cancellation of special order items. 

All Turfvent Scarifier and Turfvent Aerators are Custom Built to Order.  Orders placed for these unit will be custom made.  Credit Card Charges will be applied to your card at the time the order is placed.  Complete build time for all Turfvent products may take from 3-4 weeks, before unit can be released for delivery.  Any customer order cancellation will be assessed a re-stocking fee of 33%.  

Select Empire Heaters are Built-To-Order.  Empire Heaters products marked "In-Stock" may require to be built and tested by the manufacture.  Empire Heaters marked as "In-Stock", which require custom build will appear on the checkout page a "in-stock"  this will enable you to place your order to begin the build process.  Notification of customer build items will be communicated to the customer as soon after order placement.

HeatTrak Snow Melting Mats are Built-To-Order.  Heattrak products marked "In-Stock" and will be required to be built and tested by the manufacture.  Heattrak products marked as "In-Stock", will be required to be custom buildt and will appear on the checkout page a "in-stock"  this will enable you to place your order to begin the build process.  Notification of customer build items will be communicated to the customer as soon after order placement.

All Shipping services are measured by business days and do not include weekends or holidays. Business service days are determined by freight couriers and are not determined by Alta Power Corp. For further clarification regarding a particular couriers service delivery time and business days, please visit their website direct.

All shipments are FOB origin. All Shipments will be insured for freight damage by Alta Power Corp. Additional freight insurance may be requested by the customer for an additional fee. Title to the goods of product and risk of loss or damage passes from Alta Power Corp to the Customer upon receipt of goods by the customer. Damaged and claims to damage due to freight or courier delivery must be reported to the courier and to Alta Power Corp at the time of delivery or within 48hrs of receipt of your delivery. Claims beyond 48hrs may not qualify for reimbursement, by the courier, if the courier determines too much time has elapsed for proper investigation or inspection of the damaged items. Therefore, Alta Power Corp will not be liable or reimburse damages or losses for claims delayed beyond 48hrs of shipment delivery.

Delivery to Alaska & Hawaii are available via UPS non-guaranteed next day air and 2nd day air delivery services.  These services are not guaranteed delivery services, they are the only services available to these locations.

  • Shipping charges to Alaska and Hawaii will be charged to the customers credit card directly after orders are processed and exact shipping charges are calculated.  This charge will appear on the customers credit card as a separate charge.  This charge will be a separate credit charge from the original order.
  • Free Shipping is not valid for purchases shipped to Alaska, Hawaii, Puerto Rico or other US Territories, since UPS Ground Service is not a delivery option to these locations. For orders shipping to Alaska, Hawaii, Puerto Rico or other US Territories, a separate shipping quote will be provided to the customer for customers approval.  Shipping cost must be approved and authorized, prior to shipment.
  • Offer valid for purchases shipped within the continental United States only.

Notice : As of As of July 28, 2013, the United States Postal Service changed its Priority Mail Delivery Service and added "ESTIMATED" day-specific delivery timeframes for all domestic Priority Mail Deliveries. These "Estimated" day-specific delivery time-frames are "ESTIMATES" only and are "NOT" guaranteed delivery timeframes.  The US Postal Service requires that all domestic Priority Mail delivery options display "ESTIMATED" day-specific timeframes for your reference only.  USPS Priority Mail is a "non-guaranteed" delivery service and US Postal Service does not guarantee delivery within these "Estimated Timeframes.  These "Estimates are to be used as a shipping timeframe reference only.  As such, credit will not be issued for packages that do not arrive to you within any published "Estimated" day-specific timeframes, as the US Postal Service clearly states that all US Postal Service Delivery timeframes are "NOT GUARANTEED TIMEFRAMES".  Unfortunately, we are unable to edit the wording or formatting to the Priority Mail Shipping Options posted on out site as the US Postal Service has strict limits as to what they require we must publish.  For full disclosure regarding USPS Delivery time-frames, please visit https://www.usps.com/making-priority-mail-better.htm

If it is determined by the above that UPS shipping timeframes will be faster than the estimated delivery timeframes listed above, our warehouse will reserve the right to upgrade your shipping service from USPS to UPS without notice.  Althought UPS is more costly, we will do so at no additional charge, if it is determined that your package "may" arrive faster.

 
XV. PRODUCT DELIVERY, Title and Risk of Loss
Delivery dates are approximate and based upon receipt of all necessary information from Buyer. Unless otherwise specified by Seller, delivery will be made and title will pass F.O.B. point of shipment to Buyer and each shipment or delivery shall be considered a separate and independent transaction. Risk of loss or damage pass to the Buyer upon delivery and receipt.


XVI. EXCUSABLE DELAYS
Alta Power Corp will notify Buyer promptly of any material delay and will specify the revised delivery as soon as practical. Alta Power Corp shall not be liable for delays in delivery or performance, or for failure to manufacture, deliver or perform as a result of acts of God, fire, acts of civil or military authority, governmental priorities, strikes or other disturbances, floods, epidemics, war, riots, delays in transportation or car shortages, or inability on account of causes beyond Alta Power Corp 's reasonable control. In the even of any such delay there will be no termination and the date of delivery or performance shall be extended for a period equal to the time lost by reason of the delay


XVII. ORDER ACCEPTANCE
Receipt of an electronic form or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Alta Power Corp reserves the right at any time after receipt of your order to accept or decline your order for any reason. Alta Power further reserves the right any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. Your order will be deemed accepted by Alta Power Corp upon our delivery of products or services that you have ordered, as indicated by our servers. All orders placed over $1000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.


XVIII. MERCHANDISE

All products offered through Alta Power Corp are manufactured by recognized name brand manufacturers and are shipped in unopened, factory sealed packaging. Most items will be shipped from our warehouse. Where necessary, your order or part or your order may ship from the manufacturer direct. All products sold are brand new, factory sealed and supported in full, by the manufacturers standard warranty and technical support policies, unless otherwise noted.


XIX. SERVICE AND SUPPORT
All requests for technical service and support should be made directly to the manufacturer in accordance with their terms and conditions, commencing at the time of product delivery. Requests to Alta Power Corp for support will be directed to the appropriate manufacturer for resolution.


XX. RETURNS

Requests for return of any item must be expressly authorized by Alta Power Corp, within 30 days of the original delivery receipt date. All authorized returns must be assigned a Return Merchandise Authorization number, otherwise known as an RMA #. The RMA # will be assigned by Alta Power Corp only, and cannot be obtained or provided by any other source. Any item returned to Alta Power Corp without an approved Alta Power Corp RMA # will be refused by our warehouse and automatically returned to the recipient. *Restocking Fees up to 33% will apply for the return of all earth auger products and purchases. Restocking fees may not apply to all other purchases. Return of Special Orders Requests and Shipments arranged for pickup by the customer at any Alta Power Corp warehouse or the warehouse of any of Alta Power Corp's dealers, distributors, or manufacturers, may result in a restocking fee up to 33%. Return of all Earth Augers, Terminex, MegaCatch, SkeeterVac, DynaTrap, Zoeller, Plumbstar USA, Sumpro, Stormpro, ION Storm Products, Tripp Lite, Thor, Samlex will be assessed a restocking fee of 25-33%, unless otherwise noted. Duracell Products will be assessed a 33% re-stocking fee.  Credit will not be issued for any damage due to water or any type of water damage. Water damage incurred in shipping or in use of the product regardless of working condition of product, voids all manufacturer warranties and will not be credited. Products deemed to have been damaged due to water will be returned to the customer and all outbound and inbound shipping charges will be the responsibility of the customer. Refused shipment will be subject to a restocking fee of 33%.  Refused shipments include shipments that the customer refuses to accept, or any shipment the customer contacts UPS, FedEx, USPS or any other Freight courier and requests a shipment be redirected back to the warehouse for any reason, not approved by Alta Power.  Any refused shipments not approved by Alta Power Corp will be subject to a 33% restocking fee and the customer will be responsible for outbound shipping cost and any additional shipping costs imposed by the shippign courier for modifying the shipment.  These costs will be deducted from the total amount credited upon return.

All shipments refused for any reason, without prior "Written Authorization" from Alta Power will be subject to a 33% restocking fee, outbound shipping charges and any additional service fees imposed by the shipping courier.  Order refusal by the customer due to shipping courier error will only be credited in full when "Written Authorization" by Alta Power is provided prior to customers refusal to accept the package.  If "Written Authorization" is not provided to the customer, from Alta Power Corp, prioro to refusal of shipment, for any reason, a restocking fee of 33% and outbound shipping charges and service fees, will be deducted from the total refund cost.   Refused shipment will be subject to a restocking fee of 33%.  Refused shipments include shipments that the customer refuses to accept, or any shipment the customer contacts UPS, FedEx, USPS or any other Freight courier and requests a shipment be redirected back to the warehouse for any reason, not approved by Alta Power.  Any refused shipments not approved by Alta Power Corp will be subject to a 33% restocking fee and the customer will be responsible for outbound shipping cost and any additional shipping costs imposed by the shippign courier for modifying the shipment.  These costs will be deducted from the total amount credited upon return.

Return Packaging Requirements
Authorized product returns must be returned in 'new' or 'like new' condition and must be returned in original manufacturer packaging. Upon approval, we will accept for return standard stock items and items advertised in our catalog or website. Return of special order products, or other items not included in our catalog or website, may not be eligible for return and may result in a restocking fee. Credit will not be issued for any damage due to water or any type of water damage. Water damage incurred in shipping or in use of the product regardless of working condition of product, voids all manufacturer warranties and will not be credited. Products deemed to have been damaged due to water will be returned to the customer and all outbound and inbound shipping charges will be the responsibility of the customer.

Refunds (excludes shipping)
Upon receipt of the return, all items will be fully inspected for defects and product identifiers including UPC codes and Serial Numbers. Upon successful inspection, credit will be issued for the full amount of the original product purchase price excluding any applicable shipping charges.

Excluded from Refunds
All freight charges will be paid for by the customer, including but not limited to shipping or freight charges for all items sent back to Alta Power or any Manufacturer location and fright charges for re-shipment to the client.
Orders received, as part of our Free Shipping promotion and requested for return, will be void from the free shipping promotion. Original outbound shipping charges, excluding defective, damaged, or mis-shipped items from Alta Power Corp, will be deducted from the final credit amount or billed separately.
Alta Power Corp will not be liable for incidental or consequential damages due to shipping. Please insure all packages being returned for credit.
Refused shipment will be subject to a restocking fee of 33%.

All shipments refused for any reason, without prior "Written Authorization" from Alta Power will be subject to a 33% restocking fee, outbound shipping charges and any additional service fees imposed by the shipping courier.  Order refusal by the customer due to shipping courier error will only be credited in full when "Written Authorization" by Alta Power is provided prior to customers refusal to accept the package.  If "Written Authorization" is not provided to the customer, from Alta Power Corp, prioro to refusal of shipment, for any reason, a restocking fee of 33% and outbound shipping charges and service fees, will be deducted from the total refund cost.   Refused shipment will be subject to a restocking fee of 33%.  Refused shipments include shipments that the customer refuses to accept, or any shipment the customer contacts UPS, FedEx, USPS or any other Freight courier and requests a shipment be redirected back to the warehouse for any reason, not approved by Alta Power.  Any refused shipments not approved by Alta Power Corp will be subject to a 33% restocking fee and the customer will be responsible for outbound shipping cost and any additional shipping costs imposed by the shippign courier for modifying the shipment.  These costs will be deducted from the total amount credited upon return.

Exchanges
Exchanges may be requested at the time of request for RMA. Shipping charges will apply for all shipping transactions related to an exchange.

 

XXI. WARRANTY DISCLAIMER
This site and the materials and products on this site are provided "as is". To the fullest extent permissible pursuant to applicable law, Alta Power Corp disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Alta Power Corp does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Alta Power Corp does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


The goods sold by Alta Power Corp are products of recognized manufacturers sold under their respective brand or trade names in accordance with the manufacturers terms and conditions. Alta Power Corp shall use its best efforts to obtain from each manufacturer, in accordance with the manufacturer's warranty (copies of which will be furnished upon request) or customary practice, the repair or replacement of goods that may prove defective in material, design, or workmanship, including but not limited to year 2000 non-compliance. The foregoing shall constitute the exclusive remedy of Buyer and the sold obligation of Alta Power Corp. Except as to the title , seller gives no warranty , express or implied, as to the merchantability, fitness for any particular purpose or otherwise. Alta Power Corp shall not, under any circumstances be liable for any special, direct, indirect, incidental, but not limited to, loss of profit or revenues, loss of use of the products or any associated equipment, cost of capital, cost of substitute products, facilities, service or replacement power, down time, costs, or claims of Buyer's customer for such damages. If Buyer transfers title to or leases the product sold hereunder to any third party, Buyer shall indemnify and defend Alta Power Corp and its suppliers against any such damages.


Warranties may be valid for service in the USA only. If purchasing products for use outside the USA, please verify the warranty and DOA policy with Alta Power Corp, or the manufacturer prior to shipment. Certain manufacturers may not extend warranty services and will void the warranty for products shipped outside the USA. All international warranty or DOA claims will be subject to the manufacturer warranty disclosure and may not be supported directly by the manufacturer, depending on the manufacturer's international warranty. Shipping costs for all international warranty or DOA claims outside the USA, including shipping cost, taxes duties, tariffs or other international charges incurred for shipments to and from the manufacturer, will be the sole responsibility of the customer.

All engine products are serviceable under the manufactures warranty only, once a product is used.  Returns and exchanges will only be honored for, new, unused engines.  All returned items will be inspected upon return to our warehouse and used engines will be refused credit. 


XXII. DISCLAIMER.
There are certain risks in using any information, software, or products found on the Internet; Alta Power Corp cautions you to make certain that you completely understand these risks before retrieving, using, relying upon, or purchasing anything via the Internet.
Visitors to this Web Site assume all responsibility and risk for the use of this Web Site. Information published on this Web Site is provided without charge as a convenience to visitors, to be used for informational purposes only. No materials or content contained within this web site constitutes a recommendation or endorsement of any item product or brand.


Although reasonable care has been taken with regard the content within this site Alta Power Corp, does not warrant or represent that this sites content is accurate, complete, or up-to-date, nor does it warrant or represent that access to and use of this site or the server which makes it available will be uninterrupted, error-free, and free of computers viruses or other harmful components. The contact of this site may include technical inaccuracies or typographical errors for which Alta Power Corp assumes no responsibility.


All of the materials provided herein, including all of the materials available on third party sites, are provided on an "as is" and "as available" basis and without warranties of any kind, either expresses or implied.


To the fullest extent permissible pursuant to applicable law, Alta Power Corp, disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.


XXIII. LIMITATION OF LIABILITY
Alta Power Corp shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Alta Power Corp has been advised of the possibility of such damages.


The entire risk arising out of the use of this site, the use of any products and/or services offered on or in connection with this site, remain the responsibility of the Buyer. In no event shall Alta Power Corp or its licensors or any of their offices, directors, employees, agents or affiliated be liable for any consequential, incidental, direct, indirect, special, punitive, or other damages whatsoever, (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of this terms of use or the use of inability to use any products, services and/or content with the delay of inability to use any Alta Power Corp website or related services, the provision of or failure to provide products or services, or for any information, software, products, services and content obtained through the website, or otherwise arising out of the use of Alta Power Corp websites whether based on contract, tort, negligence, strict liability or otherwise, even if Alta Power Corp has been advised of the possibility of such damages. Notwithstanding anything else in the terms of use or posted on the site, the maximum liability that Alta Power Corp shall have is limited to any amounts actually paid to Alta Power Corp by the Buyer.

Order information such as billing or shipping address that is inaccurate or incomplete may result in delays that shall not be the responsibility of Alta Power Corp. Buyers acknowledge and agree that the limitations of liability, disclaimers of warranties and limited remedies set forth hearing represent an inseparable allocation of risk (including, without limitation, in the event of a total and fundamental breach of this terms of use) that is an essential basis of the bargain between the parties.

Alta Power Corp is not responsible for any infections, contaminations, delay in operation or transmission, line failure, errors, omissions, interruptions, or defects arising out of your use of this site or with respect to the material provided and/or contained on this site.

In no event shall Alta Power Corp be liable for any special, direct, indirect, incidental, or consequential damages, or any other damages of any kind, resulting from whatever cause, including but not limited to loss of use, loss profits, or loss of data, whether in an action under theories of contract, negligence, strict liability, or otherwise, arising out of or in any way in connection with the use of or inability to use the information or materials on, or accessed through, the Alta Power Corp Web Site.

Notwithstanding the above, in no event shall Alta Power Corp total liability to you for any and all claims, damages, losses, and causes of action exceed the amounts paid to Alta Power Corp by you in connection with the transaction claimed by you to give rise to your claim.

Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Important Notice: The items below carry usage and purchase restrictions.

Since regulations change frequently, and without notice, it is impossible to monitor and regulations in every state, country, and municipality in both the USA and Canada.  We are providing this list as detailed as possible, however, the purchaser is responsible for contacting their local governing body and understanding regulations fully before purchasing any Vent Free heater product.  It is the responsibility of the buyer to know all laws and regulations which would restrict use and purchase of any vent free heater system. 

The following restrictions for purchasing and use apply

Canada
All Vent Free Heater Use and Sales are prohibited

California
All Vent Free Heater Use and Sales are prohibited

Massachusetts
Buddy Heater Models must have a specific model for use and purchase in the state of Massachusetts.  Models not specified with Massachusetts model specifications are prohibited  (MH4B, MH9BX & MH18B)

All Other States
All Vent Free Heaters : Restrictions Vary Widely by City, State, Municipality and Country (consult your local building department for clarification regarding any restrictions

* Please note, it is the responsibility of the buyer to research and understand any and all laws and regulations regarding the use and purchase of vent free heater products for your usage area.  As per our terms and agreement, Alta Power Corp assumes no liability for the purchase, shipment and use of vent free heaters in any location in a restricted or regulated usage location.


XXIV. COMMUNICATIONS AND SUBMISSIONS.
All personal data posted or transmitted to Alta Power Corp over the internet, as per instruction when placing an order, logging in or registering, such as name, address and contact information, will remain confidential and private. Any communication submitted to Alta Power Corp regarding products and experiences, or e-mail messages, will be treated as non-confidential and non-proprietary and will forever be the sole property of Alta Power Corp. By transmitting or posting any such communication or material to this company or to this site you agree that Alta Power or its subsidiaries may use your communication or material for any purpose, including but not limited to reproduction, distribution, transmission, publication, broadcast, advertising or posting, and you agree that Alta Power Corp or its licensees will not be liable to you for its use of any such communication or material. Alta Power shall be free to use or authorize the use of any ideas, concepts, know-how or techniques contained in such communication or material for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products or services incorporating such information in perpetuity.

Do not post or transmit any unlawful, threatening, libelous, defamatory, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. Do not post copyrighted material of which you are not the owner or licensee.

You acknowledge that you are solely responsible for whatever material or communication you submit to this Web Site, and you, not Alta Power Corp, have full responsibility for the message, including its legality, reliability, appropriateness, originality, and copyright.


XXV. JURISDICTION AND CHOICE-OF-LAW.
Alta Power Corp operates this Web Site from its offices located in Mamaroneck, New York, in the United States of America. Alta Power makes no representations that the materials in this site are appropriate or available for use in other locations. Those who choose to access this Web Site from other locations do so at their own risk and are responsible for compliance with any and all local laws, if and to the extent local laws are applicable.
This agreement, and any dispute, which arises from and out of this Web Site, shall be construed with the laws of the state of New Yorm. Any legal action regarding this agreement or this Web Site shall be brought only in either the State or Federal Courts located within the City of White Plains, New York and by using this site you consent to personal jurisdiction within these courts.


XXVI. INQUIRIES.
If you have any questions regarding any portion of this Agreement, or if you wish to inquire, regarding rights of use not explicitly granted herein, please direct questions via email to crm@altapower.com


XXVII. TERMINATION.
Alta Power Corp or you may terminate this Agreement at any time. You may terminate this Agreement by destroying all materials obtained from this Web Site. Alta Power Corp may terminate this Agreement immediately without notice if, in its sole judgment, you breach any term or condition of this Agreement. Upon termination, you must destroy all materials obtained from this Web Site.


XXVIII. INTEGRATION
This agreement constitutes the entire Agreement between you and Alta Power Corp and supercedes any prior oral or written arguments, understandings, or other communications between parties. This Agreement may not be modified except in writing signed by both you and an authorized signatory of Alta Power Corp


XXIX. USE OF SITE
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Alta Power Corp or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

XXX. Participation Disclaimer
Alta Power Corp does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Alta Power Corp is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Alta Power Corp reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Alta Power Corp in its sole discretion.

XXXI. Notice
Alta Power Corp may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Alta Power Corp

XXXII. Indemnification
You agree to indemnify, defend, and hold harmless Alta Power Corp, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, includingreasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account including negligent or wrongful conduct by you or any other person accessing the site using your Internet account.