Return Policy   Request a Return by Clicking Here

  • If you are unhappy with your purchase for any reason within the first 30 days of your purchase, you
  • Your total satisfaction is our ultimate goal. When shopping at Alta Power you can be assured that
  • Your purchase is Risk-Free and your Satisfaction is Guaranteed.
  • No restocking Fees **
  • 100% refund on product purchase price *
  • Valid for 30 days from delivery date

* free shipping offer voided for all product returns. Outbound Shipping cost will be deducted from the total refund. See full details below ** excludes all Sumpro, Stormpro, ION Storm, Duracell and Earth Auger purchases. Zoeller, Plumbstar, Terminex, SkeeterVac, MegaCatch, Tripp Lite, DynaTrap, Sumpro, Storrmpro, ION Storm, Empire Heater, Mr Heater, Thor, Samlex, HeatTrak and Earth Auger products and purchase are subject to restocking fees. 33% Restocking Fee on all Duracell Products

RISK FREE PURCHASE PROTECTION

Online purchasing offers you the convenience of shopping when you want, where you want and further allows you to pursue that perfect item at the most affordable price. Shopping online at Alta Power adds value to your online shopping experience, by offering Risk Free Purchase Protection.

OBTAINING A RETURN AUTHORIZATION

Requests for return of any item must be expressly authorized by Alta Power Corp, within 30 days of the original delivery receipt date. All authorized returns must be assigned a Return Merchandise Authorization number, otherwise known as an RMA #. The RMA # will be assigned by Alta Power Corp only, and cannot be obtained or provided by any other source. Any item returned to Alta Power Corp without an approved Alta Power Corp RMA # will be refused by our warehouse and automatically returned to the recipient. *Restocking Fees up to 33% will apply for the return of all earth auger products and purchases. Restocking fees may not apply to all other purchases. Return of Special Orders Requests and Shipments arranged for pickup by the customer at any Alta Power Corp warehouse or the warehouse of any of Alta Power Corp's dealers, distributors, or manufacturers, may result in a restocking fee up to 33%. Sumpro, Stormpro and ION Storm Sumpro, Stormpro, ION Storm, Duracell and Earth Auger purchases. Zoeller, Plumbstar, Terminex, SkeeterVac, MegaCatch, DynaTrap, Sumpro, Storrmpro, ION Storm, Empire Heater, Mr Heater, HeatTrak and Earth Auger products and purchase are subject to restocking feesReturns and Shipment Refusals are subject to a restocking fee of 25%.

RETURN INSTRUCTIONS 

To return your purchase, you will need to obtain a Return Merchandise Authorization Number, otherwise known as an RMA, prior to return.  Returns will not be accepted without proper RMA approval and delivery to our warehouse will be rejected for all returned packages that do not contain a required RMA#.  To obtain an RMA #, please submit your request by clicking on this buttton below.

Request a Return by Clicking Here

  • Return Packaging Requirements: Authorized product returns must be returned in 'new' or 'like new' condition and must be returned in original manufacturer packaging. Upon approval, we will accept for return standard stock items and items advertised in our catalog or website. Return of special order products, or other items not included in our catalog or website, may not be eligible for return and may result in a restocking fee.

  • Refunds (excludes shipping): Upon receipt of the return, all items will be fully inspected for defects and product identifiers including UPC codes and Serial Numbers. Upon successful inspection, credit will be issued for the full amount of the original product purchase price excluding any applicable shipping charges

  • Excluded from Refunds: All freight charges will be paid for by the customer, including but not limited to shipping or freight charges for all items sent back to Alta Power or any Manufacturer location and fright charges for re-shipment to the client.
    * Orders received as part of our Free Shipping promotion and requested for return, will be void from the free shipping promotion. Original outbound shipping charges, excluding defective, damaged, or mis-shipped items from Alta Power Corp, will be deducted from the final credit amount or billed separately.
    Alta Power will not be liable for incidental or consequential damages due to shipping. Please insure all packages being returned for credit.

  • Exchanges: Exchanges may be requested at the time of request for RMA. Shipping charges will apply for all shipping transactions related to an exchange